hi17 Privacy Policy — How We Handle Your Data

📌Introduction and Scope

This Privacy Policy is published by hi17 and governs the collection, use, storage, and disclosure of personal data relating to players and visitors who access or use the hi17 online gaming platform at https://hi17.club. hi17 takes the privacy of its players seriously and is committed to handling all personal data responsibly, securely, and in accordance with applicable data protection principles.

This Privacy Policy applies to personal data collected through the hi17 website, through our mobile-optimised platform, through communications between hi17 and its players (including support queries, email, and SMS), and through any promotional or campaign activity that hi17 conducts targeting players in Bangladesh.

📥Personal Data We Collect

hi17 collects personal data that you provide directly to us and data that is generated automatically when you use the platform. The categories of personal data we collect include, but are not limited to, the following:

• Identity data: your full name, date of birth, and any government-issued identification documents submitted for identity verification (KYC) purposes.
• Contact data: your mobile phone number and, where provided, your email address. hi17 uses these as your primary means of account communication, two-factor authentication, and promotional messaging (where opted in).
• Financial data: records of all deposit and withdrawal transactions processed through your hi17 account, including the payment method used (e.g. bKash, Nagad, Rocket, Upay), transaction amounts in BDT, transaction timestamps, and transaction reference identifiers.
• Technical data: your device type, operating system, browser type and version, IP address, approximate geolocation, time zone, and session data generated during your use of hi17.
• Usage data: records of your gaming activity on hi17, including games played, bets placed, wager amounts, game outcomes, session durations, and interactions with bonuses and promotions. This data is used for responsible gaming monitoring, fraud detection, and platform improvement purposes.

⚙️How We Use Your Personal Data

hi17 uses the personal data it collects for the following specific purposes. We collect only the data necessary for these purposes and do not use your data in ways that are incompatible with them:

• Account creation and management: to register your account, verify your identity (KYC), manage your account settings, process your deposits and withdrawals, and communicate with you about your account.
• Service delivery: to make hi17's gaming, betting, and casino services available to you, to process your wagers and settle game outcomes, and to apply bonuses and promotions to your account in accordance with their terms.
• Responsible gaming: to monitor your gaming activity for signs of problem gambling behaviour, to enforce any deposit limits, time-outs, or self-exclusion periods you have set, and to contact you if our systems identify patterns that suggest your gaming may be becoming harmful.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited activities. This includes sharing data with payment processors and fraud-detection service providers where strictly necessary.
• Marketing and promotions: to send you promotional offers, bonus notifications, seasonal campaign messages (such as Eid, Pohela Boishakh, or BPL season promotions), and service updates, where you have consented to receive such communications. You may opt out of marketing communications at any time by contacting our support team.

🤝Disclosure of Personal Data to Third Parties

hi17 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. hi17 may share your personal data with carefully selected third parties only in the following circumstances:

• Payment processors and mobile wallet providers (including bKash, Nagad, Rocket, and Upay): to process your deposit and withdrawal transactions. These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose other than processing your transaction.
• Game and technology service providers: third-party game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and NetEnt) and platform infrastructure providers may receive limited technical data necessary to deliver their services within hi17. These providers operate under strict data processing agreements.
• Law enforcement and regulatory bodies: where hi17 is required by applicable law, court order, or regulatory authority to disclose personal data, we will comply with such requirements. Where legally permitted, hi17 will notify the relevant player of such a disclosure request.

hi17 requires all third parties with whom it shares personal data to implement and maintain appropriate technical and organisational security measures to protect that data against unauthorised access, loss, or disclosure. hi17 does not transfer personal data outside of its operational regions except where strictly necessary for service delivery.

🔐Data Security

hi17 implements industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and hi17's servers, secure data storage with access controls that limit who within hi17 can access personal data, regular security assessments and vulnerability testing, and two-factor authentication options for player accounts.

While hi17 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hi17 will notify affected players without undue delay. If you suspect that your hi17 account has been accessed without your authorisation, please contact our support team immediately at [email protected].

👤Your Data Rights

As a player registered with hi17, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name and registered phone number so we can verify your identity before processing your request.

• Right of access: you have the right to request a copy of the personal data hi17 holds about you, free of charge, within a reasonable response timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: subject to hi17's legal retention obligations, you have the right to request that we delete your personal data. Note that hi17 is required to retain certain records (including financial transaction records) for defined periods to comply with anti-money laundering and other legal obligations.
• Right to restrict processing: in certain circumstances, you have the right to request that we limit the way we process your personal data while a dispute or correction request is being resolved.
• Right to withdraw consent: where hi17 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

hi17 will respond to all data rights requests within 30 days of receipt. If a request is complex or we have received a high volume of requests, we may extend this period by up to a further 60 days, in which case we will notify you of the extension within the initial 30-day period.

🍪Cookies and Tracking Technologies

hi17 uses cookies and similar tracking technologies on its platform to provide and improve the gaming experience, to maintain your session state when you are logged in, to recognise returning players, and to gather anonymous analytics data about platform usage. The types of cookies hi17 uses include:

• Essential cookies: these are strictly necessary for the platform to function. They manage your login session, remember your preferences, and enable core gaming features. These cookies cannot be disabled without significantly impairing your ability to use hi17.
• Analytics cookies: these collect anonymous, aggregated data about how players use hi17 — for example, which games are most played, which pages are visited most frequently, and how long sessions typically last. This data helps hi17 improve its platform and services. Analytics cookies do not identify you personally.
• Preference cookies: these remember choices you have made on hi17, such as your preferred language, display settings, and notification preferences, so you do not have to re-enter them each time you visit.

Most modern browsers allow you to control cookie settings through your browser preferences. You can choose to block or delete cookies; however, doing so may affect the functionality of hi17 and may prevent you from being able to log in or use certain features of the platform.

⏳Data Retention

hi17 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account relationship with hi17 and for a defined period after account closure; financial transaction records are retained for a minimum of five years from the date of the transaction to meet anti-money laundering record-keeping requirements; responsible gaming records, including self-exclusion data, are retained for a minimum of five years to allow hi17 to enforce exclusions and to provide evidence of compliance.

When personal data is no longer required, hi17 will securely delete or anonymise it in accordance with its data retention schedule. Anonymised data — from which it is no longer possible to identify you — may be retained indefinitely for statistical and platform improvement purposes.

🔗Third-Party Links

The hi17 platform may reference or display content from third-party game providers. While hi17 takes care in selecting its technology and content partners, it is not responsible for the privacy practices of third-party game studios or payment providers. Each third-party provider operates under its own privacy policy. hi17 encourages players to review the privacy policies of any third-party services they interact with.

👶Protection of Minors

hi17 does not knowingly collect personal data from individuals under the age of 21. hi17 operates a strict 21+ age requirement and employs age verification processes at the point of account registration. If hi17 becomes aware that personal data has been collected from a person under the age of 21, it will take prompt steps to delete that data and close the associated account. If you believe that hi17 has inadvertently collected data from a minor, please contact our support team at [email protected] immediately so we can investigate and take appropriate action.

🔄Updates to This Privacy Policy

hi17 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered contact details.

Your continued use of hi17 after any changes to this Privacy Policy are published on this page constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how hi17 protects your personal data.